Last Update：December, 2024
TenderU is deeply committed to fostering a safe and nurturing environment for our users. Our Child Safety Standard Policy underscores our unwavering resolve to protect the privacy, wellbeing, and security of children. Recognizing the unique vulnerabilities of minors, we implement rigorous safeguards and promote responsible practices that prioritize the safety of children in all our online and offline interactions. TenderU diligently adhere to the stringent guidelines set forth by Google's child safety policies, as well as international and local regulations.
TenderU strictly prohibits and will exhibit zero tolerance for any form of abuse, exploitation, or sexualization involving minors. We rigorously enforce policies designed to protect those under the age of 18. Users who do not adhere to these policies, as detailed herein, are subject to suspension from TenderU and may also incur legal repercussions.
This policy applies to all users of TenderU, as well as user activities, including but not limited to user-generated content, interactive conduct, reporting mechanisms, and content moderation.
We require users to confirm their age at registration, and only those who are 18 years of age or older are permitted to use TenderU and access our services. Should we discover that a user has provided false information regarding age at the time of registration, the account will be subject to suspension.
TenderU employs automated detection and manual review to rigorously prohibit CSEA (Child Sexual Exploitation and Abuse) activities and CSAM (Child Sexual Abuse Material) content, including, but not limited to:
1. Inappropriate interaction targeted at a child (for example, groping or caressing).
2. Child grooming (for example, befriending a child online to facilitate, either online or offline, sexual contact and/or exchanging sexual imagery with that child).
3. Sexualization of a minor (for example, imagery that depicts, encourages or promotes the sexual abuse of children or the portrayal of children in a manner that could result in the sexual exploitation of children).
4. Sextortion (for example, threatening or blackmailing a child by using real or alleged access to a child’s intimate images).
5. Trafficking of a child (for example, advertising or solicitation of a child for commercial sexual exploitation).
6. Child abuse (for example, maltreating children in live video or forcing children to utilize our services).
1. If users encounter any violations, they can report them within the app via the "..." icon in the top right corner of the user's profile and private chat pages by clicking "Report." Our 24-hour customer service team will address the report within 24 hours of receipt.
2. Users can locate "Customer Service" within the app and directly provide feedback about any violations to our live support team.
3. Users may also send a report email to service@tenderu.me with relevant proof, including but not limited to user ID, screenshots of the violation, etc.
4. For behavior involving CSEA (Child Sexual Exploitation and Abuse) and CSAM (Child Sexual Abuse Material), TenderU will report to The National Center for Missing and Exploited Children (NCMEC) or other relevant authorities as required by applicable law.
1. Determine the Severity of User Violations
- Unforgivable: The user intentionally spreads, performs, or sells CSAM, or engages in typical CSEA behavior.
- Violation: The user deliberately uploads images containing minors, or repetitively displays minors in interactions.
- Accidental: The user unintentionally uploads images containing minors, or minors inadvertently appear during interactions.
- No Violation: Upon review, the user’s behavior is found to be compliant with rules.
2. Sanctions Ranging from Warnings to Account Bans Based on the Severity of Violation
- Unforgivable: Remove all user-generated content (UGC), permanently ban the account, device ID, and email.
- Violation: Remove all UGC from the user, permanently ban the account.
- Accidental: Remove all content containing minors, issue a warning to the user.
- No Violation: No penalty for the user.
1. In accordance with actual circumstances, we will periodically update this policy, with revisions published on the official website. We may also inform you of policy changes through in-app system notifications.
2. We regularly disclose the implementation status and improvement plans of our child safety program to users on our official website.
TenderU conveys our standards and philosophy regarding child safety to users through the following channels:
- This "Child Safety Standards Policy"
- By setting reminders during the process of uploading and sharing UGC (User Generated Content) within the app, and sending in-app notifications after a user is warned for violations, which include corresponding behavioral guidelines.
If you become aware of child exploitation or abuse outside Bigo Live, we recommend contacting the following resources based on your location:
- North America, Australia, New Zealand: National Center for Missing & Exploited Children (NCMEC)
- Europe: Law Enforcement Reporting Channels for Child Sexual Coercion and Extortion.
- South America and Other Locales: International Centre for Missing & Exploited Children global hotline.
If you encounter any Child Sexual Exploitation and Abuse (CSEA) behaviors or Child Sexual Abuse Materials (CSAM) content within the app, or if you have any questions regarding this "Child Safety Policy," please contact us through the following methods:
1. In-app reporting feature
2. Customer Service
3. Email: service@tenderu.me
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